RETURNS & EXCHANGES
All web orders are final sale. We do not offer returns or exchanges for items purchased online by mail or at our brick and motor store locations. This policy also applies to merchandise included in gift and card boxes.
Currently, due to COVID19, all in store purchases are final sale.
Occasionally an item is damaged during shipping. We know it is a bummer when that happens! To report a damaged item, please email us within 3 business days of delivery and include your order number, a brief description of the issue and a photo of the damaged item to firstname.lastname@example.org. Each damage report will be individually reviewed for replacement assistance.
We hope it is rare, but once in a while we make a mistake. We’re real humans packing and shipping each order after all! We take great care when fulfilling orders but sh*t happens. Please email us within 3 business days with your order number and a brief description of the issue to email@example.com and we’ll do our best to make it right.
Kindly note, we reserve the right to substitute items included in gift and card boxes based on stock availability. We prepare each order by hand and make every effort to swap out of stock items for items with equal value, sentiment and style. Substituted items are not eligible for return or exchange. That may sound like a CYA move, but really it is because we’re a small business with limited inventory. We love the fact that our selection is constantly changing to bring our customers fresh, new finds!
STAMP + SEND SERVICE
Our Stamp + Send service is easy to use! When you purchase a single card from our website, enter your message in the text box and select Stamp + Send as the shipping method. We will handwrite, stamp and send your card at no additional cost.
Stamp + Send is available for US mailing addresses only. All cards are sent with a postage stamp via standard USPS mailing service. Cards are not trackable. Please note, once we write, stamp and send a card the delivery timing is out of our hands.
We make every effort to display product colors as accurately as possible. Your monitor’s display settings may not accurately reflect the product’s true color.
We work super hard to make sure our website has the most recent, accurate and reliable information at all times. However, there may be occasions when some information on rockpaperscissorsshop.com contains incomplete data, typographical errors, or inaccuracies. Please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
In the event a Rock Paper Scissors product is listed at an incorrect price due to photographical error, stock quantity error, typographical error or error in pricing information received from our suppliers, Rock Paper Scissors has the right to refuse or cancel any orders placed for product(s) listed at the incorrect price.
RPS has the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for a purchase and your order is cancelled, RPS will issue a credit to your credit card account in the amount of the incorrect price.