Faq

How Long will my order take? 
Orders for products we carry in-store, will ship 24-72 hours after the order is placed. 

Several personalized products ship from the manufacturer and can take 7-21 days to create. Please factor this in when placing your order. 

Personalized Invitations will ship with a schedule created & communicated on a case by case basis. 

If you have any questions regarding timing, please feel free to email info@rockpaperscissorsshop.com 
How to Make a return
Stop in Stores:
You can return merchandise at any RPS store. Just bring your packing slip and we Weill take it from there. If you don’t have a packing slip, we can’t return the item. No exceptions. 
Ship it: 
Repackage the items (as long as they are in their original packaging with no use), include the packing slip with the items you are returning circled. Use your own trackable and insured shipping method (RPS is not responsible for returns not received). And mail to: 

Rock Paper Scissors 
C/o RETURNS 
106 W. Michigan Ave
Saline, MI 48176 

If you have any additional questions, please contact us at info@rockpaperscissorsshop.com 

Gift Cards:
Give them more of what they love with a Rock Paper Scissors gift card. Gift cards are the simplest way to shop for someone with particular tastes. This physical gift card will arrive at your chosen address in a beautiful envelope.

Shipping is FREE on all gift cards. 

Do You Have Store Locations?
Yes! We’re located in Ann Arbor & Saline, Michigan. 
Can I receive updates about Rock Paper Scissors? 
Yes! Subscribe to our email newsletter to learn information about all of the happenings at RPS! 
What forms of payment do you take? 
RPS takes all major credit cards. Sales tax (6%) will charged to orders placed in the state of Michigan. 

Is My Credit Card Safe? 
Yes! It’s very safe. We don’t save any information. All cards are processed with a secure server that encrypts data securely during the check out process. 
Do you have sales & promotions? 
Yes, we do! We would love for you join our newsletter to be kept up to date on sales, specials and promotions! You can get the inside track by signing up for these newsletters. 

What is your return policy?
 Our current return policy is that items can be returned with a receipt with in 14 days of purchase. All sales are final on holiday and reduced priced merchandise. Shipping charges are non-refundable. 

How long does it take to process my order?
While we strive to process all orders as quickly as possible, please be aware that our standard turn around time for non-custom, non-personalized orders is three business days, plus shipping time. All orders processed after 12 p.m. eastern standard time will be processed the next business day. Custom printing follows their own production time schedule. 

Will I receive an order confirmation via email?
Yes. If you provide your email address when placing an order, we will send you an email message confirming your order within a few hours.
Shipping Information
What shipping method do you use?
We ship using UPS & the USPS. Please keep this in mind when providing your shipping address. 

Can I ship a gift to someone?
Yes. You may choose to have the items you purchase delivered to another residence. Enter the shipping address of the gift recipient upon check out, and check the box that specifies that you do not want an invoice included in your order. You can also add a gift message! Hooray! 

What are workshops?
We offer a wide range of workshop classes in all of our store locations. Our workshops are small group classes with an instructor where you will get hands on experience learning a specific craft project, craft technique or creative activity. Our workshops are held inside our store locations and require reservations  or a ticket purchase. Visit our website at rockpaperscissorsshop.com/workshops-and-events to learn more