How long will my order take?
Orders for in stock items will ship 3-5 business days after the order is placed, excluding holidays. This timing may be delayed during the pandemic - thank you for your patience!
Custom orders and printing follow their own production time schedule. Several personalized products ship from the manufacturer and can take 7-21 days to create. Please factor this in when placing your order. Personalized invitations will ship with a schedule created & communicated on a case by case basis.
If you have any questions regarding timing, please feel free to email email@example.com.
Do you offer gift cards:
Give them more of what they love with a Rock Paper Scissors gift card. Gift cards are the simplest way to shop for someone with particular tastes. Gift cards are available for use in stores only or online only. Online gift cards cannot be redeemed in store or vice versa. All gift card purchases are final sale.
Do you have store locations?
Yes! We have two locations in Michigan.
Downtown Ann Arbor
216 S Main St
Ann Arbor, MI 48104
106 W Michigan Ave
Saline, MI 48176
Can I receive updates from Rock Paper Scissors?
Yes! Subscribe to our email newsletter to learn information about all of the happenings at RPS!
Do you have a rewards program?
As of March 2020, our in store rewards program has been suspended. Online and sale purchases are not eligible for the rewards program.
What forms of payment do you take?
RPS takes all major credit cards. Sales tax (6%) will be charged to orders placed in the state of Michigan.
Is my credit card safe?
Yes! We don’t save any information. All cards are processed with a secure server that encrypts data securely during the check out process.
Do you have sales or special promotions?
Yes, we do! We would love for you join our newsletter to be kept up to date on sales, specials and promotions!
What is your return policy?
All web orders are final sale. We do not offer returns or exchanges for items purchased online by mail or at our brick and motor store locations. This policy also applies to merchandise included in gift and card boxes.
Currently, during COVID19, all in store purchases are final sale.
I received my order but there is an issue. What should I do?
We hope it is rare, but once in a while we make a mistake. We’re real humans packing and shipping each order after all! We take great care when fulfilling orders but sh*t happens. Please email us within 3 business days with your order number and a brief description of the issue and we’ll do our best to make it right.
Kindly note, we reserve the right to substitute items included in gift and card boxes based on stock availability. We prepare each order by hand and make every effort to swap out of stock items for items with equal value, sentiment and style. Substituted items are not eligible for return or exchange. That may sound like a CYA move, but really it is because we’re a small business with limited inventory. We love the fact that our selection is constantly changing to bring our customers fresh, new finds!
My order arrived damaged. What should I do?
Occasionally an item is damaged during shipping. We know it is a bummer when that happens! To report a damaged item, please email us within 3 business days of delivery and include your order number, a brief description of the issue and a photo of the damaged item to firstname.lastname@example.org. Each damage report will be individually reviewed for replacement assistance.
How does the STAMP + SEND service work?
Our Stamp + Send service is easy to use! When you purchase a single card from our website, enter your message in the text box and select Stamp + Send as the shipping method. We will handwrite, stamp and send your card at no additional cost.
Stamp + Send is available for US mailing addresses only. All cards are sent with a postage stamp via standard USPS mailing service. Cards are not trackable. Please note, once we write, stamp and send a card the delivery timing is out of our hands.
Will I receive an order confirmation via email?
Yes! An email will be sent to you confirming your order within a few hours of purchase.
What shipping method do you use?
We ship using UPS & the USPS. Please keep this in mind when providing your shipping address.
Can I ship a gift to someone?
Yes! You may choose to have the items you purchase delivered to another address. Enter the name and shipping address of the gift recipient at check out.
What are workshops?
We offer a wide range of workshop classes in all of our store locations. Our workshops are small group classes with an instructor where you will get hands on experience learning a specific craft project, craft technique or creative activity. Our workshops are held inside our store locations and require reservations or a ticket purchase.